Echo doesn’t hear the other side
The transcript only has your voice
The transcript only has your voice
Check that the meeting was set to Online meeting, not In person. In person records the microphone only.On a Mac, open System Settings › Privacy & Security › Screen & System Audio Recording (Screen Recording on macOS 14) and make sure Echo is on. Echo needs this to record your computer’s audio.On Windows, open More controls in the Meeting Nub and set Computer audio to the speaker or headset your call app plays through.
Echo says Computer audio is quiet
Echo says Computer audio is quiet
That’s a notice, not an error. It can mean nobody has spoken yet, or that you’re in a waiting room. If people are talking and Echo still shows it, check the steps above.
Echo didn't offer to start when the call began
Echo didn't offer to start when the call began
Echo only prompts for some calls; see Supported platforms. Start the meeting yourself from Home, the brief page or New meeting.
Speaker names are missing
Everyone shows as a numbered speaker
Everyone shows as a numbered speaker
Echo names speakers only in some apps: Google Meet in a browser, and the Teams app on a Mac or Teams in a Chromium browser on Windows. Firefox isn’t supported. On a Mac, open Settings › Audio and, under Platform Bridge, select Open Settings if it says Needs access, then allow Echo under Accessibility.You can always name speakers after the meeting. See Transcript, speakers and recordings.
Briefs and notes
A meeting has no brief, or the brief is empty
A meeting has no brief, or the brief is empty
Briefs come from earlier meetings with the same people, so a first meeting has little to go on. Check that your calendar is connected and that the event has attendees. For a group meeting, matching on people needs at least two attendees from an earlier meeting; Echo also uses the same recurring series or client company.
The notes didn't appear
The notes didn't appear
If you see Notes generation failed, your transcript is still saved. Select Regenerate notes on the meeting. If the meeting has no transcript but has a recording, select Create transcript from recording.
A name is spelled wrong everywhere
A name is spelled wrong everywhere
In the meeting’s Ask Echo box, type the fix, for example “Change NetSys to Natixis”, and confirm. To prevent it next time, add the name to Internal jargon in Settings › Audio.
Live help doesn't show anything
Live help doesn't show anything
Live help is off by default. Switch it on for the Meeting Type in Settings › Meeting types. See Turn on live help.
Echo Agent
The first question is taking a long time
The first question is taking a long time
Your first question sets up your agent and can take a couple of minutes. Later questions start much faster.
It says Your agent stopped responding
It says Your agent stopped responding
Echo heard nothing from your agent for 40 minutes. Send your request again.
A download link doesn't work
A download link doesn't work
Links expire after a day. Ask Echo for a new link in the same conversation.
Files won't attach
Files won't attach
Attachments only work while every source is on. Open Sources and switch them all back on. Each question takes up to 4 files of 20 MB each.
Sign-in and updates
Sign-in doesn't come back from the browser
Sign-in doesn't come back from the browser
Return to Echo and select Email a sign-in code instead. Enter the 6-digit code from the email.
macOS keeps asking about Chromium Safe Storage
macOS keeps asking about Chromium Safe Storage
Choose Always Allow. Echo keeps calendar sign-ins in your Mac’s encrypted storage, and choosing Deny can pause calendar sync.
Windows says Windows protected your PC
Windows says Windows protected your PC
Select More info, then Run anyway to finish installing.
Echo says Update required
Echo says Update required
A newer version is required to keep using Echo. Select Download and install, then Relaunch now.